You don't hate talking on the phone, you hate disappointment. Disappointment and powerlessness. You hate putting yourself at the mercy of a faceless bureacracy. Well, guess what: you have to do it and it's not that bad. Get a notepad, load up Angry Birds for the hold time, and make the call. It'll all be over soon.
A couple of tips: press 0 at menus, and keep quiet if you get a voice recognition system. If you're lucky you'll get bounced to a real person.